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How Colivea works

The complete process from your first message to moving in. No small print, no surprises.

📅 From start to finish (5 steps)

1

You message us

Por formulario web, WhatsApp o email. Cuéntanos: cuándo quieres entrar, cuánto tiempo te quedas y si tienes alguna preferencia.

We reply within 24 hours with real availability.

2

Visit or video call

In-person visit in Huelva if you're nearby, or WhatsApp video call if you're from abroad. We show you the room, the apartment, the flatmates if they're around and answer all your questions.

No commitment. If it doesn't convince you, no problem.

3

Contract signing

Seasonal room rental contract (Spanish Civil Code). We send it so you can read it calmly, you sign and return it. Payment of the first month + deposit.

The contract is clear and transparent. No hidden clauses.

4

Key handover

On the agreed day we meet at the apartment, show you everything (kitchen, appliances, house rules), hand over the keys and sign the room inventory.

We add you to the apartment's WhatsApp group to coordinate with your flatmates.

5

You live

From there we handle all maintenance, repairs and mediation if any issue arises. You just pay rent on the 1st-5th of each month and electricity when we collect.

If something breaks, we fix it. It's our responsibility.

💸 What you pay and what's included

✅ Incluido en la renta

  • Fiber Wi-Fi
  • Water
  • Community fees and IBI tax
  • Common areas cleaning
  • Maintenance and repairs
  • 24/7 attention and management

⚠️ Cobertura agua + Wi-Fi: hasta 25 €/month por inquilino. Excedente se reparte.

❌ NO incluido (pagas aparte)

  • Electricity (shared between flatmates based on period consumption)
  • Gas (in apartments with gas)
  • Food and personal items
  • Mobile phone
  • Repairs caused by misuse

La luz se cobra en efectivo cuando pasamos a recoger (12-19h), con desglose factura por factura.

📋 Línea temporal del mes

Día 1-5: Pago de la renta por transferencia + envío del justificante por email.
Día 5-10: Si no se ha pagado, se aplica penalización del 1% diario sobre la renta mensual (cláusula contrato).
Día 10+: Si persiste el impago, se inicia procedimiento legal según contrato.
Cualquier día del mes: si necesitas reportar avería, escribes a info@colivea.es o WhatsApp. Para urgencias 24h hay servicio técnico contratado.

🛠 ¿Qué hacemos si algo se rompe?

En Colivea no te quedas tirado. Cubrimos con servicio profesional:

Tú solo nos avisas por WhatsApp. Nosotros gestionamos, coordinamos al técnico y asumimos el coste (salvo mal uso o negligencia).

🚪 Cuando termina tu contrato

¿Te encaja Colivea? Reserva una visita sin compromiso.

📝 Reservar Más dudas (FAQ)