Frequently asked questions

Check current availability for the published rent, deposit, available date and conditions of each room. No payment is taken when you send an enquiry.

It depends on the room and contract. The room page separates included services from items billed separately, and the same information is shown again before signing.

Where electricity, gas, water or another item is charged separately, the settlement identifies the period, source document, allocation method, assigned amount and payment status.

The amount, due date and payment method applicable to you appear in the contract and tenant portal. The portal also shows the status and receipt for each item.

If you expect a payment issue, report it before the due date through the channel shown in your account. Any surcharge or consequence applies only under your contract.

The amount and conditions are shown before signing. After key return and checkout review, Colivea prepares a documented settlement covering the deposit balance, outstanding utilities and any evidenced damage. The applicable timeframe is the one stated in your contract.

A seasonal room rental contract. The proposal identifies the room, temporary purpose, dates, amounts, services and rules that will form part of the contract.

It depends on the room, availability and temporary purpose of the stay. Exact dates appear in the proposal and contract. If you want to stay longer, request a renewal in advance through the portal.

Early-exit conditions depend on your contract. Submit the request through the portal so it is recorded and you can receive the calculation and next steps for your case.

Guest and overnight-stay conditions appear in the house rules and your contract. Where a declaration is required, submit it through the portal before the stay.

Only with prior written approval. It depends on the flat and its shared-living conditions, so confirm it before applying.

Record the situation in the portal using specific facts. Colivea can review the context, speak to the relevant people and apply the house rules and contract.

Open an issue in the portal, explain what happened and add photographs if they help. The system keeps its priority, updates and current status. If there is an immediate risk to people or property, follow the emergency guidance shown in the portal.

Responsibility depends on the cause, evidence and contract. If a charge applies, it should be identified and documented in the case history or the relevant settlement.